The team at Halley Consulting has built their reputation on managing change in hospital and medical practice organizations, a challenge that many firms avoid because of the associated political and financial risks. As a result, Halley team members think like managers rather than traditional consultants. Halley Consulting Group executives are trained and experienced implementers who have worked as leaders on the hospital side as well as in hospital-owned physician practices.
Our most valuable asset is our team of talented consultants and the intellectual expertise they share with our clients. As a team, we always strive to over deliver our service. As a result, we receive a high volume of repeat “customers” – hospitals and health systems around the country whose return on investment was far higher than they ever expected from a consulting firm.
The Halley Consulting employment model includes the adoption of six Core Values:
- Integrity: We strive to be honest. There is nothing more important or challenging than integrity in our relationships with each other and with our clients.
- Gratitude: We are grateful for the opportunity to work with each other and with our clients. We express that gratitude openly and often. We are grateful for the opportunity to learn from our successes and our failures.
- Respect: We are respectful of each other despite our differing gifts, opinions, roles and priorities. We are respectful of our clients in public and in private. We view effective dialogue with each other and with our clients as essential to our continued prosperity.
- Quality: We have built our business on quality service to our clients, as evidenced by their referrals and testimonials. We strive to delight our clients.
- Learning: While we possess a high level of expertise, we are a learning organization. We learn from our clients and we learn from each other. We are not afraid to ask questions or to share what we know. Ego is not an issue in our learning organization.
- Tolerance: Each member of our team has unique strengths. Each member also has weaknesses. We capitalize on those strengths. We are tolerant of those weaknesses that do not negatively affect our core values.
In addition, we do business under the following Operating Tenets:
Our own team is our first priority (family first)
Dialogue is our most important internal tool
Client satisfaction is our primary objective
Our profit is essential, but second to client satisfaction
We are implementation managers first and consultants second
We support our findings with implementation "playbooks"
We always play our "first string" in the field
We are paid to effectively share what our clients need to hear as well as what they want to hear